Support
Offers
Sign in
Visitor
•
1 Message
Monday, June 22nd, 2026 11:19 PM
I have troubleshooted my modem several times and still have no service
Like
Comment
Follow
Responses
Official Employee
2.5K Messages
4 hours ago
Oh, no! Sorry to hear about the trouble with your internet service after troubleshooting, @user_2stmql. Have you checked your Xfinity app or xfinity.com to check on interruptions in the area? You can also check:
https://www.xfinity.com/support/statusmap.
To troubleshoot your Xfinity Internet and Wi-Fi connection, you can use the Xfinity Assistant, the Xfinity app, or xfinity.com.
Steps:
Ensure your modem is compatible and check for outages. If issues persist, verify device connections and settings. For more details, refer to this article: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
(edited)
XfinityLinda
Official Employee
•
2.5K Messages
4 hours ago
Oh, no! Sorry to hear about the trouble with your internet service after troubleshooting, @user_2stmql. Have you checked your Xfinity app or xfinity.com to check on interruptions in the area? You can also check:
https://www.xfinity.com/support/statusmap.
To troubleshoot your Xfinity Internet and Wi-Fi connection, you can use the Xfinity Assistant, the Xfinity app, or xfinity.com.
Steps:
Ensure your modem is compatible and check for outages. If issues persist, verify device connections and settings. For more details, refer to this article: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
(edited)
0
0