Visitor

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1 Message

Monday, June 22nd, 2026 11:19 PM

No internet service

I have troubleshooted my modem several times and still have no service

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Selected Oldest First

Official Employee

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2.5K Messages

4 hours ago

Oh, no! Sorry to hear about the trouble with your internet service after troubleshooting, @user_2stmql. Have you checked your Xfinity app or xfinity.com to check on interruptions in the area? You can also check:

https://www.xfinity.com/support/statusmap. 

 

To troubleshoot your Xfinity Internet and Wi-Fi connection, you can use the Xfinity Assistant, the Xfinity app, or xfinity.com.

Steps:

  1. For Xfinity Assistant: Sign in, select "Troubleshooting help," choose "Internet," and follow prompts.
  2. For the Xfinity app: Sign in, select "WiFi," click "Troubleshoot," and schedule a technician if needed.
  3. For xfinity.com: Visit the Support page, sign in, and click "Troubleshoot."

Ensure your modem is compatible and check for outages. If issues persist, verify device connections and settings. For more details, refer to this article: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

(edited)

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