We appreciate you for reaching out to us and letting us know @user_il1x8n! In my home, we have multiple members relying on internet for work and school. I know just how important it is to get this line repaired and have the internet services restored as soon as possible. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Our team will make sure this line is repaired @user_il1x8n. Please send us a direct message with your full name and full address following the steps above.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAldrik
Official Employee
•
2.1K Messages
3 days ago
We appreciate you for reaching out to us and letting us know @user_il1x8n! In my home, we have multiple members relying on internet for work and school. I know just how important it is to get this line repaired and have the internet services restored as soon as possible. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_il1x8n
4 Messages
3 days ago
Tried to report it and everything
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