1 Message
No internet service
Hi
I recently moved my service to a new address, but my account shows two separate entries: one for the new address and another linked to my old address. Currently, I have no internet service. Could you please advise on how to resolve this?
XfinityJamesC
Official Employee
•
1.8K Messages
11 days ago
Greetings, @user_e2lyk6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your service transfer. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), the service address previously associated with your account, and your new address, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0