No Internet service for 4 days now they had me leave work on Friday early to meet the technician here that did not show up what is going on

Thank you so much for taking the time to contact us about your appointment. Let's check out what happened and help get you a technician back as soon as possible. May I please ask that you send us a direct message with your full name and service address to get started? 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it