1 Message
No Internet post power outage
Power in my neighborhood went out due to storms a couple nights ago, and was restored the next day. I initially got a text from Xfinity that their service was down, understandably. After power was restored in the neighborhood, I got another message from Xfinity saying their services had been restored as well. Since then I have been unable to connect to the internet. My modem has been continually flashing the downstream icon. I have cycled power multiple times, using multiple messages, and replaced coax and ethernet cables with no result. The AI assistant is of little use and there is no way to connect to a human agent via phone or direct chat. Prove me wrong!
EG
Expert
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110K Messages
8 months ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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110K Messages
8 months ago
First. Check here for any official info on the outage here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
(edited)
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XfinityThomasB
Official Employee
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1.9K Messages
8 months ago
Howdy user_nhxyi2, thank you forgetting us in the loop to help! I would love to look over the device and see what is happening. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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