Visitor
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1 Message
No Internet or phone with new modem
My phone and Internet is not working. Someone on your end needs to activate the new modem that was sent to me. I have done everything I can think of to get it to work. I have set up networks before and I'm sure it is on your end.
XfinityEmilyB
Official Employee
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2K Messages
1 day ago
@mw1850 Welcome to our community forum! Thank you for reaching out so we can make sure your new modem is activated and ready to use. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.
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