No Internet or Cable for 9 DAYS

Xfinity has been playing in my face for 8 day now. We had a very bad storm on Monday 3/16 that caused a tree to take a cable wire down. Since Tuesday, 3/17 Xfinity has given me the run-around, sending home tech after home tech (who can’t do anything about a down wire). I had explained countless times that the issue is a down wire and nothing to do with my modem or cable box, but yes, let’s set up an appointment with another home tech. 

Each time, the home tech was escalating the issue to maintenance, who would show up and leave because they, also, cannot take care of a downed wire. But upon leaving would send a message saying “your issue has been resolved” (NO IT HASN’T!!)

After a handful of days dealing with that nonsense, I finally got it through someone’s head that CONSTRUCTION was needed to take care of the problem and I was told 3 separate days that they were coming “today” to fix it, even hearing a “guaranteed fix today”. But construction never showed up. On the 8th day of no service, construction did come out and was met by my husband to say hello and that we are thankful they are here to fix it. Only to be met with “we don’t want to be here”. I’m sorry? Is this not your job that you have been avoiding for days now??? Does Xfinity not pay their SUB-CONTRACTORS??? Because I know for a fact now that the construction team are not Xfinity employees, they are subcontractors that get a contract, and apparently show up when they want to. 

So as I was saying, the construction team showed up yesterday, Tuesday 3/24 to apparently NOT FIX THE PROBLEM! The home tech is here right now, 3/25 and my service is still not available. So as I said, construction came and did not fix downed wire! 

I am at my wits end because other than literally cursing people out, what else can I do to get Xfinity to get my service up and running? I really don’t want to curse anyone out, O have voiced my frustrations without being disrespectful, but it’s at a point where I clearly need to.