1 Message
No internet in augusta
<Edited: Language> service post hurricane Helene and y’all took my home internet away with no update or time of restoration do better it shouldn’t take that long to fix “network damage”
1 Message
<Edited: Language> service post hurricane Helene and y’all took my home internet away with no update or time of restoration do better it shouldn’t take that long to fix “network damage”
train_wreck
Contributor
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31 Messages
4 days ago
lol it was a hurricane.....
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EG
Expert
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106.6K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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2.2K Messages
4 days ago
Hi there, @user_mxbyjh! I apologize that your service has been offline and understand that is tough to get through! We appreciate your patience and understanding, and will work around the clock until services are restored. An estimated time of restoration is not currently available.
While we are unable to give you an estimated time when your service will be back on, please know that we're working to restore service as quickly and safely as possible. We coordinate our recovery efforts closely with local and state government and power companies.
The most effective way to get outage updates for your area and information about your Xfinity service is to visit our Status Center or checking the Xfinity app. As more repair work is completed, you will see the message update to show an estimated time or restoral.
If you see any downed or low hanging lines those can be reported in the Xfinity Assistant by typing hazardous line. The Comcast South page also provides updates on the ongoing work and how to find Xfinity WiFi Hotspot locations. The local team also has an Augusta restoration timeline here.
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