Visitor
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1 Message
No Internet for Over 2 Weeks
Absolutely terrible experience with Xfinity.
No internet for over 2 weeks. Scheduled 3 tech appointments—each one either canceled last-minute or the technician never showed up. Every time I reached out, I got the same ridiculous excuse: the tech “fell from a pole and had to be taken to the hospital.” Convenient that this happened during multiple missed appointments. Six different agents abruptly left chat sessions mid-conversation—clearly no one wanted to help. Still no resolution.
Worst customer experience and service I have ever encountered.
[Edited: "Solicitation"]
XfinityMarshante
Official Employee
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194 Messages
7 days ago
Hello @user_q526db, Thank you for reaching out and informing us of your service issues and appointment issues. Sorry to hear about your experience. We would love to look into this, so we can turn your experience around for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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