Visitor
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1 Message
No internet for 12+ days
Our internet has been out for about 12.5 days now so far, a i have gotten is between theres scheduled maintenance in your area and it could be back up in 48 hours. However that alone was about 6 days ago, and I has just called again to be told it could be an issue with the router itself, which upon getting a new one traded for the old one cant even connect to xfinity. Others in our apartment have had similar or the same issue and have either gotten a new service provider or are currently still out. There has been no update and didn't even get a message saying maintenance would be in the area to begin with. Text updates constantly say its been fixed as of some time in the early AM between 1-4 however it hasnt done anything besides show the wifi with no connection. Even the xfinity hotspot that was free with the membership has stopped working and having the same issue of no internet.
EG
Expert
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119.2K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMelinda
Official Employee
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246 Messages
14 hours ago
Thank you for reaching out to us on our Xfinity Community Forum, @user_vf5jag! We understand how frustrating it can be to experience connectivity issues and receive differing information about what may be causing them. We'd like the opportunity to take a closer look at your account and the services at your location.
In the meantime, you can check for any reported service interruptions in your area through the https://www.xfinity.com/support/status.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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