No internet connection

user_vxncvz - Thank you for joining us here on the Forums and for taking the time to share your feedback. I understand how important your internet service is, not only for accessing your TV services but also for using your computer and staying connected. I see that you mentioned you already have a technician appointment scheduled and that you're understandably disappointed that the earliest available appointment was Monday. Your service concerns are important to us, and we completely understand the urgency of the situation.

In the meantime, I wanted to make sure you're aware of our Appointment Waitlist feature. This tool allows you to request preferred dates and times for your upcoming service appointment. If an earlier appointment becomes available, you'll receive a text message giving you the opportunity to claim that timeslot. You can learn more and enroll here: Xfinity Appointment Waitlist.

I also wanted to share that Xfinity offers millions of WiFi hotspots throughout our service areas to help keep customers connected. These hotspots are available at no additional cost to Xfinity Mobile customers and eligible Xfinity Internet and Comcast Business Internet customers. When you're near a hotspot, look for xfinitywifi, XFINITY, or Xfinity Mobile in your device's list of available networks. You can locate nearby hotspots using the WiFi tab in the Xfinity app or by visiting the Xfinity WiFi Hotspot Map.

This may help keep you connected while waiting for your technician visit. We'd also be happy to help troubleshoot and explore any available options that may help. Could you share more about any troubleshooting steps you've already tried so far?