Visitor
•
2 Messages
No internet connection
My account is in someone else’s name and email address. A technician came out and was supposed to update it to my name([Edited: "Personal Information"]) and my email address ( [Edited: "Personal Information"]).My account is [Edited: "Personal Information"] and my password is [Edited: "Personal Information"].
I can’t sign in because I am not given that option. I have tried to make an appointment for a technician to come out and verify the correct information
XfinityPaula
Official Employee
•
1.9K Messages
5 hours ago
Hello user_s30c0s! Thank you so much for reaching out to us here for help with your internet connection and helping to correct the account holder details. I would love to help out and get you back online and work to have the account moved over to your name. Is the account in the name of a previous roommate? If so we can submit an account change request.
For your connections are all devices offline? Do you have any devices that connect to the modem directly with an ethernet cable?
2
0