Visitor
•
1 Message
No internet connection
Internet went down two days ago. Still have tv. New gateway from Xfinity store still down. When the app tries to activate the gateway a screen appears that says I don’t have an internet plan
Visitor
•
1 Message
Internet went down two days ago. Still have tv. New gateway from Xfinity store still down. When the app tries to activate the gateway a screen appears that says I don’t have an internet plan
EG
Expert
•
114.1K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityLinda
Official Employee
•
2.2K Messages
23 days ago
@EG Thanks!
@user_j2l016 We appreciate you meeting us here in our community about your internet connection. We're happy to pull up your account, and see what's happening. Please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0