The technician came today and set everything up right. He found the issue, corrected it and I Courbet more impressed with the gentleman. I wish ever customer with and issue could be as lucky as I am getting the technician i did. All I can say is a big Thant you and good bless.
user_2gal29 Thank you for letting us know! I'm glad to hear your issue has been resolved.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_2gal29 We really do appreciate you reaching out to us over our Community Forums. I would recommend checking out the following article for connection help.
Yes I will the customer service checked my wi~fi and connection to see if it was working. Then Camcost said they found the issue and corrected it and it should be working, of course it’s not. A tech guy is coming to find the issue they said they fixed but didn’t. Do not now I have to take more time off from work and lose more money to get service . So far I really can’t say that I have had a good experience switching to Xfinity.
user_2gal29 Thank you for sharing the additional details for your connection and for taking the time to connect with us on our Xfinity Forums. I'm sorry see the trouble we are having with setting up your new account. Having a home connection is vital and having to take off work for an appointment is not how I would want to spend my day.
When is your appointment? I want to make sure that we follow up with you and have your internet fully restored.
@Again Thanks for keeping the engagement and looking for opprotunites to help out!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am in the EXACT situation as you. I have had horrible Internet service off and on for 5 years now. No lie. Numerous calls, chats and more home techs than I can count. It still doesn't work!! Buffers constantly. I'm at my wits end. I pay my bill faithfully but get no service. No one cares at Comcast. I'm just getting a constant runaround. How can they keep doing this? I'm ready to just cancel it all.
spoorashlin135 thank you for using the Xfinity Community Forum to reach out regarding your service related concerns. I would be more than happy to assist you with getting your connection working as intended again. I know that you mentioned having tech visits in the past, can you elaborate on the troubleshooting steps you have completed recently?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
user_2gal29
Visitor
•
3 Messages
23 days ago
The technician came today and set everything up right. He found the issue, corrected it and I Courbet more impressed with the gentleman. I wish ever customer with and issue could be as lucky as I am getting the technician i did. All I can say is a big Thant you and good bless.
1
XfinityMartyR
Official Employee
•
2.5K Messages
26 days ago
0
0
Again
Expert
•
32.3K Messages
26 days ago
@user_2gal29
Can you elaborate on "everything checks out"?
Are all your lights on on your gateway?
0
0
user_2gal29
Visitor
•
3 Messages
23 days ago
Yes I will the customer service checked my wi~fi and connection to see if it was working. Then Camcost said they found the issue and corrected it and it should be working, of course it’s not. A tech guy is coming to find the issue they said they fixed but didn’t. Do not now I have to take more time off from work and lose more money to get service . So far I really can’t say that I have had a good experience switching to Xfinity.
1
0
spoorashlin135
Visitor
•
1 Message
21 days ago
I am in the EXACT situation as you. I have had horrible Internet service off and on for 5 years now. No lie. Numerous calls, chats and more home techs than I can count. It still doesn't work!! Buffers constantly. I'm at my wits end. I pay my bill faithfully but get no service. No one cares at Comcast. I'm just getting a constant runaround. How can they keep doing this? I'm ready to just cancel it all.
1
0