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user_4cxwx1
1st Topic

2 Messages

Wednesday, July 17th, 2024 10:47 AM

Closed

No internet connection

Just got our Xfinity installed yesterday and was working fine. Woke up this morning to no internet connection to tv.

all other devices are connected to it. The box is solid white and all cables are hooked up.

please advise

Question

 • 

Updated 

9 months ago

87

1

0

XfinityBradM

Official Employee

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915 Messages

11 months ago

@user_4cxwx1 What sort of troubleshooting steps have you completed? Have you pulled up the Xfinity app and performed any troubleshooting processes? What are the devices connected to that you mentioned, can you provide some more details? 

5

0

user_4cxwx1

2 Messages

I got it resolved, thank you!

11 months ago

0

XfinityBradM

Official Employee

 • 

915 Messages

Great to see! Don't hesitate to create a new post in the future for assistance! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_2p752a

2 Messages

@XfinityBradM​ I am 80 years old, have no idea what to do and need to speed with an agent.  Thank you. [Edited: "Personal Information"]

(edited)

9 months ago

0

user_2p752a

2 Messages

How can I speak to an agent?

9 months ago

0

XfinityEmilyB

Official Employee

 • 

2K Messages

@user_2p752a Welcome to our community forum! You've reached the perfect place to get help with any questions or concerns you have regarding your Xfinity experience. What can I do for you today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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