CDate's profile

New Poster

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1 Message

Thu, Feb 18, 2021 7:00 PM

No internet connection

My connection is down today and since last couple of days. It is not showing in the outage tracker. When can I expect service back? Also how to get refund for days without service?

Responses

ComcastJosephB

Official Employee

 • 

273 Messages

2 m ago

Hi, @CDate, we can get more information about the work in progress and apply the right credit once service is restored. I'm sorry about this unexpected situation. All we need is a private message with your name and service address so we can take a closer look at your account and service in your area. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3qBiFmK

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