My connection is down today and since last couple of days. It is not showing in the outage tracker. When can I expect service back? Also how to get refund for days without service?
Hi, @CDate, we can get more information about the work in progress and apply the right credit once service is restored. I'm sorry about this unexpected situation. All we need is a private message with your name and service address so we can take a closer look at your account and service in your area. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3qBiFmK
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
ComcastJosephB
Official Employee
•
271 Messages
2 m ago
Hi, @CDate, we can get more information about the work in progress and apply the right credit once service is restored. I'm sorry about this unexpected situation. All we need is a private message with your name and service address so we can take a closer look at your account and service in your area. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3qBiFmK
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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