Visitor
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1 Message
No internet. Buried cable line cut
Our neighbor had their Internet cable line buried yesterday around 11am. In the process, our cable line was cut. I cannot get ANYONE from Xfinity on the phone. The AI system is terrible. I cannot imagine Xfinity will compensate me for this issue and I’m now stuck without internet for 5 days. I will be seriously considering another internet provider after my contract ends.
XfinityRaul
Official Employee
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2.3K Messages
21 hours ago
@user_ufu7ib Thank you for making us aware your cable line was cut via Forums. You're definitely in the right place to getting this resolved as quickly as possible. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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