Visitor
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1 Message
No internet and No customer service to help
I am extremely outraged with Xfinity’s service. I have been without internet for over 24 hours, since Monday morning, and I cannot reach a single human representative to resolve the issue. The automated system only tells me to restart the modem — which obviously does not solve the problem.
The only “solution” offered was a technician appointment for Thursday, meaning I will be without internet for four days, which is unacceptable since I depend on the connection to work.
A company of this size cannot leave customers completely without support or alternatives for so long. I demand an immediate solution or proper compensation for the damage and inconvenience I am experiencing.
EG
Expert
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114.2K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.7K Messages
22 days ago
Hello user_bu1kvz! I'm happy that you were able to reach out to us on our Xfinity forums for help with your Xfinity internet service. I'm terribly sorry to read that the service has been out since Monday and that we do not have any sooner appointments available to help with restoring the connection.
Based on those details it seems that the RF signal may not be reaching the modem and from personal experience that may be due to a number of reasons. The one that I was at fault for creating myself by unplugging the amplifier in my home. If there's anyway for us a find a sooner appointment or to help get your service back online asap I would love to help out.
If you have already checked all the wiring connections, splitters and ensured that amplifiers were connected let's take a look at your appointment to see if a sooner appointment is available. Or you can try to text Waitlist to 266278 to be placed on a wait list to a sooner appointment.
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
@EG Thank you for moving the post to the right support area for our attention.
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