No Internet and losing money

Going on almost a week with no Internet and my boyfriend works from home. He has not been able to make any money this week because he can't get online, we need his income to pay our bills. I just hope that Xfinity will be kind enough to grant all those affected with some sort of discount on this months bill. We pay enough money and we haven't been able to use it for the last week. Also I don't want to be told to use the Xfinity app because that can only be used when we have wifi!

Responses

XfinityChristy

Official Employee

•

2.1K Messages

1 year ago

user_yl56hz Hello and thank you for reaching out via our Xfinity Community Forums. I'm truly sorry to hear about the challenges you've been facing with your internet service, especially given the impact on your boyfriend's ability to work from home. I completely understand how crucial reliable internet is for both income and daily life. I would be happy to talk a look at your account and see where things are at with the resolution for this. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_yl56hz

No Internet and losing money

XfinityChristy

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