No internet after moving

I just moved and the internet isn't working. It finds the router but no internet. I've checked the plugs and the modem has a steady power light with blinking us/ds and 2 4ghz and 5ghz lights blinking

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XfinityTy

Official Employee

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376 Messages

1 year ago

Hello @user_9ozpl2! Thank you for taking the time to reach out on Forums. You've definitely come to the right place for help! Have you been able to access the internet at your new place at all, or have you experienced this issue since moving?

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user_9ozpl2

2 Messages

I have not had internet access at all but my TV can find my router

1 year ago

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XfinityTy

Official Employee

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376 Messages

Thank you for clarifying that for me, @user_9ozpl2! I'd like to assist you with getting everything up and running at your new place! Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

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1 year ago

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Customer Service

user_9ozpl2

No internet after moving

XfinityTy

user_9ozpl2

XfinityTy

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