No internet access

I have lost internet connection since yesterday.  I tried restarting and re-plugging everything.  It has not worked.  It is Impossible (with a capital I) to get to talk to a live agent to help me.  I think my equipment may need to be checked and repaired.  But I have no way of getting through to a live person from Xfinity to talk about this or even put in a request.  It is soooo frustrating.  I have never experienced customer service sooooo bad before in my entire life.  If 0 was the floor in ranking companies, xfinity would get a negative 1,000.  It is by far the worst customer service in terms of it is nonexistent.  There is noooo customer service.  I have been trying since yesterday to reach someone. There is no way to reach a live person to help you.  This company does not care about its customers.  As of today me and my family will be shopping around for another provider.  This is absolutely unacceptable.  I hope people leave xfinity in droves.  And they will, then their internet goes out or some other issue pops up and they can't get through to anyone.  I hope this company sinks to the bottom of the pit.  You cannot be an internet service provider and not want to talk to your customers and help them when they have an issue.  I don't care if I get good internet service 99% of the time.  But that 1% when I need to talk to a customer representative, I need to be able to reach someone who can help me and resolve things.  I will be canceling my service and switching to another provider after this experience.  I cannot continue on with a company that thinks it's perfectly fine to behave this way and completely ignore customers.