No internet access - MDU rewiring needed but nothing is done

Hi,

I'm having an extremely frustrating experience with setting up Xfinity Internet.

I've been an xfinity customer for several years now. I moved to a new apartment as a tenant at the end of August 2022. I tried to get my service transferred from my previous apartment, using the app I was told I would have to have a technician come over to do the installation and that self-install wasn't possible.

A first technician came (Tuesday 8/30 I believe), we went around the apartment and saw that there was no coax outlet in the apartment to connect the modem to. The technician saw that in other apartments below the outlet was in a small storage room and nothing was in mine. The technician left saying I would need to have wiring to be done (by Comcast presumably), but it seemed that he didn't make any request or send any ticket to Comcast. I called the following day to know what was the status and go on with the process, and the agent on the phone told me that the technician didn't do the request so I would have to have a new technician coming over and do it. So I scheduled a new appointment a bit frustrated by the inaction of the previous technician. I also had the building manager come take a look in the apartment in case he knew the outlet could be in case we missed it but he saw that there was indeed no outlet. The second technician came the following day, I explained the situation, he did a quick tour around the apartment and saw that there was no outlet. I told him I was told I would have a cable to be installed and the request made to Comcast. I waited a few days, still nothing seemed to happen, no follow-up, no phone calls, no emails, nothing from Comcast. After calling again and complaining  to agents on the phone they told me that I would have to schedule a new appointment for a technician to come over and see the installation and schedule the work which would happen in a second time. The next time (3rd appointment) an actual Comcast employee came over, apparently the previous technicians were contractors, I explained the situation to him. He had a look at the building box (I had the building manager show it to him) and he said he would make the request. I waited another few days, still nothing happened, I had to call Comcast several times to know what was happening, I secured another appointment and I made sure the agent on the phone understood that I wanted to proceed with the cable installation and not another pointless visit of my apartment. The appointment was scheduled on a Friday morning (8am-10am on 9/23), the 4th technician came over (at 9:45am), I was pretty angry given the circumstances, it was another Comcast employee who couldn't do anything himself, I told him the whole story and the complete lack of follow-up and professionalism from Comcast, he felt sorry for me, he told me I need to have an MDU rewire schedule to install a cable, he took the contact of the building manager, I showed him (again) the building box where all the cables are, I took his name, his supervisor's name and their phone number to be able to follow up. He made the request for an MDU rewire in front of me and told me that someone would call me (on the same day) to start the process. I didn't get any call that day, and even in the next few days. I called the following week and was told that there was no open request for an MDU rewire. Apparently there was one dating from 9/13 (around the time the 3rd technician came) but it was closed (for some reason), and from the 9/23 no request, nothing!

What is happening? 4 technicians, 4 pointless appointments, tens of phone calls and still nothing, what kind of a customer service is this?