1 Message
No Internet Access For A Week
I have talked to 5 different agents, my husband has called and talked to 3 different agents…nobody seems to wanna help us get internet access at our new home. Supposably they cant find the address and have to submit a ticket, or the have to submit the address to someone higher up to make sure its a real address, or they need proof that we are who we say we are. We have provided everything necessary and still no one can help us. We have gone a whole week with no internet and paid for a full month of internet. We are never late and always pay early. Dont understand how we cant get help with this one little task. And when I call customer service they tell me to unplug the modem (which isnt the problem) and they will call back in 10 minutes then never call back. So frustrating! I want my internet on and a weeks worth of internet money back
EG
Expert
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110.4K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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2.2K Messages
1 year ago
Hello, @user_x6o1nd. Thanks for posting on our Community Forums for assistance. I'm sorry to hear about your recent experience. We would like to check what's going on with the account and help make this right. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_bqs7ga
1 Message
1 year ago
I need a refund if i can’t get access to wifi
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