No information or communication from Xfinity

at least the app is now showing that we have an outage. The complete lack of communication, updates, or response from anybody that has a pulse is unacceptable at any level. Can anyone at all provide any sort of update as to the progress of getting our services back, which has been down for four days. Again, the lack of any level of customer service is staggering by any measure

Responses

XfinityJon

Official Employee

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290 Messages

8 days ago

Good afternoon user_nn4eyd. I do see we have been working with you through messaging. I sure do understand the frustration if you are having service issues, once the technician appointment is completed I am confident you service will be back up and running. Did you need any assistance at this time?

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user_nn4eyd

Visitor

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12 Messages

I do agree that you were working with us before but previously over the last couple of days your responses are you have service based on our system please restart your cable box. Or can you unplug your gateway and see if the signal comes back. That wasn’t helping that was not knowing what was going on. What I’m asking for oh no one I is for you to share information to the community as to when you expect the services to come back

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8 days ago

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XfinityJon

Official Employee

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290 Messages

We should have more information once the technician visit occurs, as they will be able to review the situation in person.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

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user_nn4eyd

Visitor

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12 Messages

I don’t think you’ll find out anything. I think the field technicians have to go fix all of the down wires. Nobody needs to come into my house to tell me to turn on the cable box or to tighten the cables or restart my router you guys are wasting everybody’s time

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8 days ago

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XfinityJon

Official Employee

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290 Messages

If there is an ongoing issue that has not been resolved by troubleshooting up to this point. The technician visit would allow for a deeper review of what could be causing service issues.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 days ago

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user_nn4eyd

Visitor

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12 Messages

Sir, my entire street is down. In fact, the entire neighborhood is down. What is your plan to send a technician to every single house they are 100s of houses in this area and they’re all down. What you’re saying is completely ridiculous

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8 days ago

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Customer Service

user_nn4eyd

No information or communication from Xfinity

XfinityJon

user_nn4eyd

XfinityJon

user_nn4eyd

XfinityJon

user_nn4eyd

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