No information about my $100 visa card

I opened my account on Cyber Monday(Nov 29 2021), online, since I saw the Xfinity $100 visa card offer for new accounts. I clicked on the link and followed the steps, even signing up for the required condition which was to enable automatic payments. I did all of this while sitting in the Xfinity store since they told me this was an online-only deal. I was told by them that I'll hear back about the incentive in a little while and to contact customer support if I didn't. 

I have contacted customer support and they did not offer any help. The Xfinity incentive tracker says "No record found". Can I get some help with this? I'm feeling like I was scammed.