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user_jjyl3
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Thursday, May 7th, 2026 5:16 PM

No human agents, need priority connection!

I have had multiple Outages with xfinity in the past 3 days! I can’t get anyone in the line that is a real person. I work from home as tech support and cannot keep having my internet crash on me like this !!! 

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38 minutes ago

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XfinityJustinC

Official Employee

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2.3K Messages

50 minutes ago

Hello, @user_jjyl3 thank you for reaching out over Xfinity Forums. I work from home myself and completely understand where you're coming from regarding needing to have your home network up and running. I rely on my service daily as well, and would be looking to get more updates if I was experiencing the same issues. 

I did want to help get the proper expectations set up that when there are ongoing interruptions I'm only able to see the same information that populates either on the status center: https://www.xfinity.com/support/status or the Xfinity App. Have you been able to check either of those places on a mobile device to see if there are updates regarding area issues and ETA for the fix? 

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user_jjyl3

Visitor

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2 Messages

Hi Justin,

I mean I do tech support for other ISP’s so I understand it’s just hard when I can’t get a human agent on the line no matter what.

It’s just that for the past few days there have been way too many outages. I am not sure if it has something to do with the new neighborhood development. But I think it’s really an issue when I can lose my job over not being connected. 

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48 minutes ago

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XfinityJustinC

Official Employee

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2.3K Messages

@user_jjyl3 when there are reported interruptions, I know that the automated system will revert to the interruption making it difficult to get in touch with an agent. I'd definitely like to review further and see what I can find regarding the interruptions over the past 3 days. Since I'll need to gather some information we don't want here in our public conversation. 

 

Could you please send our team a direct message with your full name and full address?

 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it


I have been lucky a few times and found some hotspots near me that I've been able to connect to when my home network has been down. So always like to provide the hotspot map if there may be anything open when you experience the network loss: https://www.xfinity.com/learn/internet-service/wifi/hotspot-map-mobile

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38 minutes ago

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