3 Messages
No help
I have had intermittent internet ever since Comcast required me to upgrade to a new plan and install there router. I can never get above 13mbps on a 1gb plan. I had to pay for a technician to come out and he said everything was fine and left despite my objections. Comcast technical support over the phone can view and knowledge that the technician did not resolve the issue but refuse to send him back to fix the problem.
XfinityJustinC
Official Employee
•
1.8K Messages
6 hours ago
Hello, @user_0038ea thank you for reaching out over Xfinity Forums. Working from home myself, I know how important it is to have your home network working optimally. During technician visits, they do check the signal readings from the "tap" which is the connection point of where the line sends the signal to the home as well as the connection point coming into the home. If things look good there, this is why they may have seen everything looking good during the visit.
I'd definitely like to keep investigating as I want you to be able to utilize the full speed of your internet plan, and have a few questions that will be helpful to begin:
- Have you checked your signal levels on the gateway to see where they are at, here is a helpful document that shows how to test and specification levels they should be in:
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
- When connecting devices and running speed tests, are you on WiFi or connected via Ethernet?
- Is the device you're using using able to support the full Gigabit speed?
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