No help

I recently upgraded my internet speed, paying $60 for the upgrade, but the modem provided couldn’t handle the speed. You then sent me a replacement modem that was still registered to another customer, which created additional complications.  

Now, after an agent canceled a visit instead of resolving the issue, my internet is **completely** down. The main reason for my upgrade was to allow my son to use his PlayStation in his room, yet despite purchasing Xfinity Pods, the signal is still too weak.  

Additionally, your automated system **refuses** to put me through to a live agent, forcing me into messaging instead, which has not been helpful. On the rare occasion that I do get connected to an agent by phone, the system then requires me to choose between staying on the call or switching to messaging—forcing me to drop one conversation for another when I should be getting consistent support from both. This makes the process even more difficult, rather than helping resolve my issue.  

I have paid for services that are **not** functioning as expected, and I need this issue addressed **immediately** without additional charges. Please escalate this issue to a **real person** and provide a **clear solution** as soon as possible.