1 Message
No help ! Can't speak to an actual person!!!!!
Tried calling to report a pole that is a safety issue. Won't let me talk to a human to explain my concern, so we'll just wait till it falls and go from there I guess. It's really sad that customer service doesn't provide service!
XfinityAlfonso
Official Employee
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2.5K Messages
1 year ago
Hello user_efmqpx thank you so much for taking the time to reach us here on our Xfinity Forums. You can Report An Issue online using our Xfinity Assistant, which will forward this directly to a local field team to action.
We're also available to assist 1-1 if this has been tried already. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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Again
Expert
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33.9K Messages
1 year ago
Moved to Customer Service as this has nothing to do with Accessibility/disability.
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