No help after multiple requests

Box covering the cables entering the house has disintegrated. I’ve called, filed online request for service, had 3 reps who came out say they were the wrong people to address this but would direct the request to the proper division, and I still have unprotected cables and wavering service, possibly because of moisture? What do I need to do?

Responses

XfinityWilliam

Official Employee

•

1.3K Messages

2 days ago

user_r9vz4a Hey there. You have come to the right place to get this addressed. We can create a ticket to have our technicians come out and repair it.

Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Customer Service

user_r9vz4a

No help after multiple requests

XfinityWilliam

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