Visitor
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1 Message
No fully online option for cancellation
I need to cancel my Xfinity plan. Online, I read that this can be done by either going into the store, or by scheduling a callback. I cannot visit a store right now because I will soon be traveling. When I click on the "schedule a callback" button, the ONLY option is on March 1. This will not work for me, since I will be traveling and may not receive the call.
This is completely unacceptable. To prevent unwanted further charges, I've removed my only payment method from my account and will block any further charges from Xfinity through my bank if necessary.
Could a support agent on this forum please reach out on the forum to help me cancel my plan?
XfinityAldrik
Official Employee
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2.4K Messages
5 hours ago
Thanks for reaching out @user_gsjv0k! Having upcoming travel plans, I can understand how important it is to finalize changes before you leave. We can absolutely assist with cancelling the services on the account.
I noticed you also sent a Direct Message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait for an Official Employee to invite you to send a Direct Message. We will be responding to your DM shortly.
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