No free peacock

@XfinityAmandaB​ Hi Amanda. No not able to get into rewards page. Only page is Activate Peacock, then Peacock says not subscribed.

Thank you

@lkgrams There is a possibility the original Peacock offer was a Gigabit promotion that was only slated for a 2-year term which expired. It is a matter of getting the correct redemption code applied to your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started looking into your redemption status and making any necessary adjustments.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

Send direct message is not working 

Hi Amanda did you get my address that I set. Something happened to my Xfinity acct. They changed email had address messed up but U was able to get it fixed. But no where do Ivshow primary user or that U am Platinum. This is very upsetting. I was in phone 3 hours with Rep getting it fixed.Peacock  says when U open app indie you from Xfinity but when minding in not subscribed. Thank you

May I have you clear out your cache and cookies and try to send us a direct message again. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message