Visitor
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1 Message
No follow up email upon cancellation
I cancelled my service and on my account it say I’m no longer with xfinity and my account has been disconnected, but I still haven’t received an email confirmation. And I need a email confirmation stating I have disconnected service from the address.
XfinityBradM
Official Employee
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1.5K Messages
8 hours ago
@user_446zpd The final statement will print the following month after the request has been initiated. Our disconnection process can take up to 10 days to process and if the request was initiated within 10 days of the print date you would see an invalid statement generate for that month. If the request was initiated prior to the 10 day print date mark you would just need to wait for the next print date for the final statement confirming service has been stopped. Check out how to view your Xfinity billing statements through our online help article.
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