No follow through

6 months now and I don't know how many different ages I've chatted with. I've talked to you on the phone 3 different times I've told you that I'm not supposed to be using my voice at all because I was had a procedure done, and it affected my vocal cords. I'm not supposed to talk yet. You can't do what you've said you were gonna do for me. Which was canceled the TV portion of my xfinity, and only keep the internet. You told me you were gonna make it right? That you were gonna end up giving me a credit. And I wouldn't have an outstanding balance on my account, because I've been a 30 year customer in the hassle. It's been You've put me through yet. That's yet to happen. I feel like I've been took an advantage of because I can't talk on the phone so it makes it more difficult almost discriminated in it against. That's how bad it's been, because it shouldn't take 18 plus hours of my time that I don't have trying to get this taken care of you should follow through. This would be one of those things where I call you or I talk to you chatwisin, it's done, but more than that. When you can add a service by clicking your mouse online to add that service, you oughta be able to cancel the service that same friggin. Way It's ridiculous that you can't you do it on purpose? Because, you know, people don't want to put up with having to take 2 hours to do this. But how about the people like leeward ends up taking 6 months and over 18 hours between chatting and on the phone? Because every time I get either cut off or I get transferred and I have to start over again. You know, every time I get cut off, it's a restart of you know, the clock, I know. It's gonna be another 2 plus hours of nonsense. You're gonna assure me that you're gonna fix it and nothing happens. Nothing happens. You know you tell me that you need a number so someone could call me. I've explained to you that I cannot talk on the phone that when I do it kills my voice. It kills me, it's painful. It sets me back in my recovery, yet. You don't listen, what's it gonna take? I'm a 30 year customer. I I've always paid my bill and now this this is the hassle. I get to cancel one service cause. I can't talk on the phone and yet I've been forced to because you've cut my internet off when you told me you wouldn't. And so it makes it impossible for me to chat with you. So I have to call, and I can talk in a whisper barely. So your people have a hard time hearing me, and it's killing me. The whole time on the phone and I'm trying to explain this to them. And they keep asking me questions that I've already been asked 25 times it's like, do you pay attention to the notes, or do you really take notes during a call? I mean to have to start from scratch. Every time is ridiculous, but to have to go through this multiple times Is just crazy? I want this fixed. I want you to do what you say you're gonna do I don't want to have to talk to 5 different people. I don't have to get trapped for 10 times just do what you say get rid of the bill. I had like you said you were going to an add a credit like you said you were going to get rid of the TV portion and I want to keep the internet. Don't up, try to upsell me or down. Sell me. I don't need the TV portion. I only need internet. I don't think it's that difficult and why it's been made difficult for me. I really? I it's like almost like I've been, you know, took an advantage up and that you guys just don't care when I tell you that I can't talk on the phone that my voice is not. Up, you know, right? It's, it's my vocal cords are extremely swollen and damage'd. You know, I don't know what else to tell you or how many times I have to go over this, but I've done, I'm absolutely done you send in my bill that be looked at and whatever and tell me in 24 hours, this will be resolved. 24 hours come to ghosts and not resolved a week comes. And goes, it's not resolved. And then it finally gets resolved and nothing happens. My bill doesn't get taken care of like. I was assured it was going to every person I've talked to. Tells me this I'll, I've, I'm gonna be the one that takes care of this for you, don't worry, what? We will, and it's all apologetic, and then either I get cut off or they transfer me and say something's gonna happen and nothing happens. I'm in the same position. I don't want to do this anymore. I don't want to do I don't. I'm not one well still. I don't have the energy to go through hours and hours of this on phone with you guys. This is not my mess up. This is your mess up, okay, I've only been for months now. I can't call you every day. I can't even call you period I'm not supposed to talk, but I can't be on a chat with you for hours and hours constantly. I shouldn't have to be. This should be one of those things where I talk to you once it's done and fixed, not. You know 18 times by chat and 3 times by phone for hours every single time. Enough fix it Please. I'm tired of it. Follow through, okay. I've been a customer way too long to have to deal with this kind of stuff. It'd be one thing if I was a new customer or I'd never paid my bill or something like that, but that's not the case 30 plus years. And this is what I have to deal with, make it right? Like you said, you were going to Finally?