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user_govz10
1st Topic

Visitor

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7 Messages

Wednesday, April 29th, 2026 10:02 PM

No extension WiFi Seasonal Convenience Plan

This suggested URL link, via Xfinity and Google, has no reference to extending a valid Seasonal Convenience Plan?

https://www.xfinity.com/seasonal

Very perplexed!

There are no tags for this situation!

Question

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Updated 

2 months ago

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Oldest First
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EG

Expert

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118.9K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySeth

Official Employee

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1.3K Messages

2 months ago

Hello user_govz10! I hope you're enjoying your time away from home, and happy to hear you're taking advantage of our seasonal convenience plan! We definitely understand how things change on the fly, which is why we allow you to update your seasonal plan so long as you're not already using the maximum amount of days 👍

After signing in, you can manage your Seasonal Convenience Plan by visiting the Summary page at www.xfinity.com/seasonal. There you can cancel or change dates for your plan.

  • You can only cancel the plan before it starts. Once it begins, the Cancel Seasonal Convenience button will stop working.
  • You can update your plan using the Change Seasonal Convenience button:
    • You can’t change your start date if it has already passed.
    • You can change the end date if it hasn’t passed, and you haven’t used the maximum number of days allowed.

After making changes, check the box that says: “I certify that I understand and consent to the rates and charges.”  Then click Save Changes.

 

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user_govz10

Visitor

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7 Messages

@XfinitySeth​ 

Sorry but it feels like I am talking to another AI Robot!

-After log-in, I find no "Summary" entry either in Top Left Hamburger entry or in the Topic entry boxes below.

-There is no "Summary" entry listed in the "Site Map" either.

-Major entry topics/options are: Pay Bill, Bill Questions, Buy New Services, Move, Eliminate Service?

So: I still want to enter, see, and extend the "status" of my Internet only/Wi-FI active Seasonal Convenience Plan [SCP] before it ends on 13 May 2026.

Again: Very dissatisfied. Have had problems with the Xfinity SCP since using it first in a 2022-23 travel period.

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2 months ago

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XfinityBillie

Official Employee

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4.3K Messages

 

user_govz10 I understand that you aren't seeing the option to request an extension on the seasonal hold plan. I'm happy to take a look and see if it is possible to extend it any further. Please send us a DM to Xfinity Support with your full name and address to get started.


To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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user_govz10

Visitor

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7 Messages

XfinityBillie,

-It would be GREAT if you actually gave a URL to click on a "Direct Message" [DM] icon. Using this link after a Sign On, there is no such icon:

https://www.xfinity.com/support/contact-us

-Am only an Xfinity Community Member, not an insider to Direct Message communications.

-What happens next? Really must know whether I am eligible to extend my current Seasonal Convenience Plan for Xfinity Internet service. The clock is ticking to make changes.

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2 months ago

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XfinityPaula

Official Employee

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2.2K Messages

 

user_govz10 I’m sorry for the added trouble of sending us a direct message. If you visit https://forums.xfinity.com/ at the top right there should be an option to sign in, if you are not already signed in to your profile. 
 From there you should see a small message icon, a box, to the left of a bell icon. If you hover over that box it will show Direct message. Click on that icon, and you will be able to create a direct message to Xfinity Support. Once we receive the message with your name and service address we will validate the account and work extend the seasonal plan for us. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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user_govz10

Visitor

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7 Messages

XfinityPaula,

-Your reply is the Accepted Answer!

-Thanks for your detailed update and instructions. 

-Was able to send a Direct Message to Xfinity Support!

<< Appreciative, user_govz10 >>

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2 months ago

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