Visitor
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1 Message
No equipment in sight
I was approved for internet essentials 12/26 and it’s 01/15 and no tracking number or equipment has been sent. Their site says 3-5 days.
Visitor
•
1 Message
I was approved for internet essentials 12/26 and it’s 01/15 and no tracking number or equipment has been sent. Their site says 3-5 days.
XfinityAmira
Official Employee
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4.6K Messages
7 hours ago
Hi user_77n2ot! Thanks for visiting our Xfinity Forum, and we appreciate you choosing us as your service provider. I am sorry to hear you have not received any tracking information for the equipment after signing up for service. Have you tried contacting our Internet Essentials department directly for further support with this? They can be reached at 1-855-8-INTERNET (1-855-846-8376). Their hours of operation are from 8:00 a.m. to 12:00 a.m. Eastern Time (ET), seven days a week.
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