U

Visitor

 • 

4 Messages

Tuesday, November 8th, 2022 10:20 AM

No Email Inbox Available

With Xfinity's new look, the old inbox to access my emails has disappeared suddenly, with the supposed link to it, (https://xfinityconnect.email.comcast.net/), redirecting me back to the Xfinity homepage. May I ask what is really going on?

My cookies have been cleared and all. I am using a desktop computer, and it appears the new format is not suited to this.

Email on file: [Edited: "Personal Information"]

Browser: Mozilla Firefox 106.0.5

Thank you.

Accepted Solution

Official Solution

Official Employee

 • 

167 Messages

3 months ago

<Edited: Spelling/Grammar>
@user_5c3c73 thank you so much for posting in our great Xfinity forums! The awesome community is here to help with your questions and concerns. 

With the new-look Xfinity website accessing your email may not be right along the top bar anymore, but it is easily accessible if you click on the account area (the purple oval with the head and shoulder icon) at the top right. After you click on the account area you can see check your email towards the bottom of the account area. You can also access voicemail, and Watch TV Online (Xfinity Stream).

We love to hear your feedback, and you can send it to us easily right in the Xfinity My Account App. At the top go into the Xfinity Assistant and look for the section that says "Product Feedback". The feedback you have given in your post is the type we love to hear!

(edited)

Visitor

 • 

4 Messages

@XfinityDannyB​ 

That too contains the same old link (as typed above) and redirects me back to the main Xfinity homepage. I believe the new link to the new inbox with my emails (three unread currently) is not yet available.

And since I am not yet able to access the new version of my inbox, whatever it may look like now, I will not be able to see any emails about other account confirmations or other things.

(edited)

Visitor

 • 

2 Messages

These folks are 100000% correct, the email does NOT load.  Please advise... thanks in advance !! 

Visitor

 • 

2 Messages

it appears, Problem FIXED... 

XfinityAmira

Official Employee

 • 

3K Messages

Hello @user_e6dab9, thanks for taking the time to bring this concern to our Forums page. We appreciate you being a customer with us, and I am sorry to hear about the email issues you were experiencing. I am happy to hear all is working now! Please let us know if you run into or experience this again. Thanks for the update. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

@XfinityDannyB​ It works perfect for me now, too! Thank you!

forum icon

New to the Community?

Start Here