Visitor
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2 Messages
No direct messeage
I need to speak to a live agent. All of these forums say there is a direct message button. But there is not. I don’t see it anywhere and all I see is messages that you will not provide a live agent. Please have somebody call me before I cancel. This is outrageous
XfinityLinda
Official Employee
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1.8K Messages
9 hours ago
Thank you for connecting with us here in our community, @user_x6turx. We'll gladly assist. Normally we ask you post your question, as you have. We assist here publicly unless it's a private matter, where you'll get invited to send a Direct Message. Please follow the instructions below and make sure to send over the details, along with your full name and address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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