The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hi user_2m46lp! Thanks for visiting our Xfinity Forum, letting us know about this no dial tone issue. I am sorry to know the voice service is down, but glad to know the internet is still up and running. My team is here to help you get the phone back up and running.
For troubleshooting purposes and at your convenience, can you please plug the phone directly into your Xfinity Wireless gateway to check if the issue is related to the wiring inside your home? When doing so, do you have a dial tone?
EG
Expert
•
111.7K Messages
17 hours ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
•
4.2K Messages
17 hours ago
Hi user_2m46lp! Thanks for visiting our Xfinity Forum, letting us know about this no dial tone issue. I am sorry to know the voice service is down, but glad to know the internet is still up and running. My team is here to help you get the phone back up and running.
For troubleshooting purposes and at your convenience, can you please plug the phone directly into your Xfinity Wireless gateway to check if the issue is related to the wiring inside your home? When doing so, do you have a dial tone?
Also, follow this link https://www.xfinity.com/support/articles/troubleshooting-no-dial-tone for more "No Dial Tone" troubleshooting steps.
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