T

Visitor

 • 

1 Message

Monday, February 28th, 2022 5:07 PM

Closed

No data usage for the month of February 2022

For this month, when I click on Devices, it keeps show zero data usage. Please help

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

590 Messages

2 years ago

Hey @thaotx. I'm sorry to hear that the data usage isn't appearing properly for you right now. Let's take a look and see where we are at and if we can get this fixed for you. Would you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://comca.st/35fHTlm
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
forum icon

New to the Community?

Start Here