1 Message

Monday, February 28th, 2022 5:07 PM


No data usage for the month of February 2022

For this month, when I click on Devices, it keeps show zero data usage. Please help

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Official Employee


590 Messages

2 years ago

Hey @thaotx. I'm sorry to hear that the data usage isn't appearing properly for you right now. Let's take a look and see where we are at and if we can get this fixed for you. Would you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a Direct Message:


Ensure you are logged in

  • Click the "Direct Messaging" icon or https://comca.st/35fHTlm
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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