Visitor
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1 Message
No Customer Service
Took me over an hour to cancel my services. And they’re still not cancelled. The website won’t work, the virtual assistant couldn’t help, and calling every number associated with Xfinity is useless. If you don’t want to talk to an AI bot they can’t help you. Unbelievably frustrating. Absolutely will be finding a new provider because this is disgusting.
XfinityQuemekia
Official Employee
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1.4K Messages
8 hours ago
Thank you for reaching out on our forums today @user_38ycqc. I apologize for the experience you had trying to get through to cancel your services. Trying to get things done when technology isn't cooperating is deeply exhausting, and this is absolutely not the seamless experience we want you to have. As a heads-up, please keep in mind that disconnects typically take about 10 days to finalize.
With Xfinity, you are billed in advance, so if your disconnect date is scheduled before your billing statement prints, you'll see your normal monthly bill. After your service is officially turned off and the final bill is processed, the system will automatically adjust the balance to reflect your exact end date and credit back any overages.
To confirm, did you receive a confirmation email?
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