No nothing has been answered or resolved. I need someone from xfinity to contact me that is no AI. Xfinity has zero customer service or care for their customers
@user_ctk15l What has not been answered or resolved?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
One, I have tried to contact a live human being on the chat and via phone and I get hung up on and or no response. When I put in my phone number and/or account number on the phone - it says that xfinity cannot find my account. I am trying to upgrade my cable box so that I can get the multiview capabilities that xfinity has been advertising. I have tried to do it through voice control too and that does not work. Every time it comes up with error APPS-04154. I am trying to get a live human to help me. Can you help resolve my issues today?
Xfinity's Multiview feature is accessed on X1 TV boxes, allowing you to watch up to four live sports or special events simultaneously on one screen. To use it, you need an eligible 4K-compatible Xfinity TV box, such as the Xi6 or XG1v4, and then you can launch the experience by saying "Multiview" into your voice remote or by navigating to the X1 Sports Zone app. Do you currently have a 4K TV? Do you already have a 4K box, and it is not working? @user_ctk15l
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I do have a 4k TV. I do not have a 4K box. That is what I have been trying to do but xfinity has no customer service or support to help me with that. Please help me with this request.
@user_ctk15l that is a great question. Currently, Xfinity Multiview is available to Xfinity TV customers with eligible X1 devices, including Xi6, XG1v4, XiOne, XiD, and Xi5. Access and availability will depend on which channels are included in your X1 TV package.
When Multiview is active with live games available to watch, you can access Multiview in several ways to start watching:
Here is a document that shows the set-top boxes if you wanted to see a photo of them: https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Early September 2025, Xfinity decided to run Fiber into neighborhood. My sodded front lawn was damaged across the complete 300' of property from installation crews. Spoke with one of the only techs which spoke English about them repairing the lawn and leaving it as they found it. I was assured that they would return with new sod and repair damage to lawn. Understandably, this is the right away for utility companies. However, they are required to leave the property in the condition as found. An open ticket had been created only for them to conveniently close with out even attempting to make the necessary repairs to lawn. This project was not managed professionally. I happy that another company is offering better service for less money over fiber that actually deliver the speeds which are paid for.
This is not the experience we want any customer to have after we have preformed work in their area. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena
Official Employee
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3.8K Messages
16 days ago
Thank you for reaching out @user_ctk15l What do you need assistance with your account?
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user_ctk15l
Visitor
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5 Messages
7 hours ago
How do I add multi view to all of my comcast cable boxes?
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XfinitySupport2025
Visitor
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1 Message
3 hours ago
Early September 2025, Xfinity decided to run Fiber into neighborhood. My sodded front lawn was damaged across the complete 300' of property from installation crews. Spoke with one of the only techs which spoke English about them repairing the lawn and leaving it as they found it. I was assured that they would return with new sod and repair damage to lawn. Understandably, this is the right away for utility companies. However, they are required to leave the property in the condition as found. An open ticket had been created only for them to conveniently close with out even attempting to make the necessary repairs to lawn. This project was not managed professionally. I happy that another company is offering better service for less money over fiber that actually deliver the speeds which are paid for.
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0