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user_7mg1l2
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Friday, March 14th, 2025 9:53 PM

No customer service

The chat service is beyond horrible. It is completely outsourced to India and because they know they cannot be held responsible or accountable for their actions they are extremely facetious and incompetent. it's unacceptable that I was in a chat for over TWO HOURS just to try and get a refund for money that is owed to me! I will be cancellina all of my carvirac

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2 days ago

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XfinityOrlandoM

Official Employee

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1.8K Messages

2 days ago

@user_7mg1l2

 

 

Thanks for reaching out to us, we do apologize for any inconvenience your having. I'll be happy to assist you further with your concerns on your refund as we sure would hate to lose such an awesome Xfinity customer. Go ahead and send me a direct message with your name complete address to get started

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message 

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