1 Message
No customer service
The chat service is beyond horrible. It is completely outsourced to India and because they know they cannot be held responsible or accountable for their actions they are extremely facetious and incompetent. it's unacceptable that I was in a chat for over TWO HOURS just to try and get a refund for money that is owed to me! I will be cancellina all of my carvirac
XfinityOrlandoM
Official Employee
•
1.8K Messages
2 days ago
@user_7mg1l2
Thanks for reaching out to us, we do apologize for any inconvenience your having. I'll be happy to assist you further with your concerns on your refund as we sure would hate to lose such an awesome Xfinity customer. Go ahead and send me a direct message with your name complete address to get started
Here's the detailed steps to direct message us:
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