Skip to main content

    Support

    Offers

U
user_skixf8
1st Topic
1st Like

3 Messages

Saturday, December 28th, 2024 3:38 AM

NO CUSTOMER SERVICE

their call center gets paid to bounce you from person to person until you give up.  

It is impossible to get any customer service. 

2 hours on a call where I supplied all of the pertinent information and I have been bounced around the call center so much, I’m starting to hit the same people (or at least the same names).  

Xfinity should not only be ashamed and embarrassed but they should also be sued.  

Question

 • 

Updated 

4 months ago

 • Edited

24

1

XfinityAldrik

Official Employee

 • 

2.1K Messages

4 months ago

Thank you for reaching out to us @user_skixf8! This is not the experience we want you to have. Could you please tell us more about your reason for originally reaching out to us? We’d love to help!

3

0

user_skixf8

3 Messages

@XfinityAldrik​ 

Funny.  

this is exactly the same response I’ve gotten from every person I was bounced to all night.   

xfinity should be ashamed, assuming they know/condone the treatment from the support call 

Like

Reply

4 months ago

0

user_skixf8

3 Messages

Simple issue.  
The Cablecard in my

TiVo has a host id that doesn’t match what’s on xfinity’s system so I can’t re activate it.  

The online activation fails because of this.  No one on the call center has a clue as to how to help, so they bounced me around.  Oh and most importantly, at least HALF of them are SALES people.  

Like

Reply

4 months ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

We regret to hear this happened as this treatment is not condoned @user_skixf8. I appreciate you for clarifying you reached out due to experiencing cable card issues. Could you please send our team a direct message with your full name and full address? Our team would love to take a further look. To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

forum icon

New to the Community?

Start Here