Hello @user_v62vsf Thank you for reaching out to us on our Xfinity Forums for help! I hope that you are well. My team and I are here to help out with any account or service need that you have. I'm sorry to see that you wish to change providers, but as a customer myself, I understand that there are other providers available. Is there anything I can do to help out?
Simply the worst customer service we have ever experienced with the many years we have been with Comcast. We spent three days trying to get Comcast in home service because Comcast kept canceling the arranged in home service because they “decided” our service was up and running although we had no service for over three days. Still not fixed. We took off two days from work and at the last minute Comcast would cancel the service appointment as “they” determined our service was working although we had no service on our four TV’s. We love Comcast but it appears we will need to switch to another cable provider as Comcast does not believe we require in home customer service. AT&T is looking better every day as Comcast continues to cancel appointments we have set up to resolve our issue.
XfinityPaula
Official Employee
•
1.4K Messages
10 months ago
Hello @user_v62vsf Thank you for reaching out to us on our Xfinity Forums for help! I hope that you are well. My team and I are here to help out with any account or service need that you have. I'm sorry to see that you wish to change providers, but as a customer myself, I understand that there are other providers available. Is there anything I can do to help out?
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user_gijm6b
1 Message
9 months ago
Simply the worst customer service we have ever experienced with the many years we have been with Comcast. We spent three days trying to get Comcast in home service because Comcast kept canceling the arranged in home service because they “decided” our service was up and running although we had no service for over three days. Still not fixed. We took off two days from work and at the last minute Comcast would cancel the service appointment as “they” determined our service was working although we had no service on our four TV’s. We love Comcast but it appears we will need to switch to another cable provider as Comcast does not believe we require in home customer service. AT&T is looking better every day as Comcast continues to cancel appointments we have set up to resolve our issue.
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