Visitor
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1 Message
No customer service at all! Pathetic
This right here is why I left after OVER TWENTY YEARS!!! They have the absolute worst customer service. No live interaction whatsoever and worse even when you do follow all the prompts you just go round n round. It’s unbelievable! I’d love for one of them to call me after seeing this.
XfinityDemetrise
Official Employee
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213 Messages
2 hours ago
Hi there @Katrinaguettler I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. Please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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