user_6aayz8 Thanks for reaching out to us for help with your connection issue, and we are happy to assist. Is the gateway not coming online, or is it powering up fine, and you are getting errors about no connection when connecting to the Wi-Fi and going online?
EG
Expert
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120.1K Messages
1 day ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityEricB
Official Employee
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3.5K Messages
3 hours ago
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EG
Expert
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120.1K Messages
2 hours ago
@user_6aayz8
Were you able to find any outage info on that site or in the app ?
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