No Confirmation

I signed up for internet service yesterday. However, after I submitted my order, I received no confirmation of any sort after checking all email folders, including spam. I have tried to sign in both on the web browser and the app using the information I provided to sign up for the service. The browser version says that it does not find an account matching this information (as does the customer support number), and the app says I am not authorized. I do not know if my order went through after submitting it, but if it did, I have no way of accessing the services I signed up for.

Responses

EG

Expert

•

110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityRichard

Official Employee

•

1.8K Messages

2 years ago

Hi there, @user_cce141! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having with the new service you entered online, we thank you for choosing Xfinity. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_cce141

No Confirmation

EG

XfinityRichard

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